Shipping and Returns

Order before 3pm for FREE next day courier delivery 5 days a week!*

That's right, we ship 5 days a week using DPD for guaranteed next day delivery. You can even order Friday and receive your order the very next day!* - Orders over £50 only

Our back office systems are fully integrated with our courier which means that the second your parcel is dispatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel's every move from our door to yours!

If you need something urgently, please call us on 01205 726300 and we will endeavour to organise this for you as quickly as possible.

PRE-ORDERS: Some items are indicated as pre-order. These items are not yet available, however customers can pre-order these ahead of time to ensure they don't miss out. If you order an item that is on pre-order, we will contact you with an expected delivery date once we receive your order.

Small items and orders less than £50 are usually sent via Royal Mail.

We currently do not ship outside the UK.

*Free delivery for orders over £50. Please note that most furniture items can be delivered Monday to Friday only.

FREE 365 day returns

You can return any unused item within 365 days and we will gladly replace the item or offer a full refund for it. The best bit returning an item is FREE!

Coronavrius Update: Returns will take 3 working days from recepit to process during the Coronavirus isolation period. 

All we ask is that you send the item back unused in its original condition with all the original packaging. All original tags must be present on the item as well.

If you wish to return an item, contact us via phone or email and we will arrange to collect it at our cost :-)

☎ 01205 751649

Points to note

  • Our 365 day returns policy does not affect your statutory right to cancel as mentioned in the Terms & Conditions.
  • The contents of your order and your delivery postcode will determine which delivery services you will be offered.
  • Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
  • All returns must be sent back to us at our contact address unless otherwise stated.
  • Returned items paid for via finance may incur an administration fee. See Terms & Conditions for full details.
  • All delivery timescales are subject to stock availability.
  • Small items may be delivered by post.
  • For certain goods, we will take payment at the point of ordering from our supplier.
  • Please note that we are unable to deliver to PO Boxes on any of our delivery services.
  • Terms & Conditions Apply.