FREE delivery* and 365 day returns
You can return any item within 365 days and we will gladly replace the item or offer a full refund for it. All we ask is that you send the items back unused in their original condition with all the original packaging.
When returning an item, we recommend that you use an insured, recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If you wish to return an item, please contact us via the following methods:
☎ 01205 751649
When do we ship and who do we use to deliver your order?
The majority of items will be shipped the next working day, or the same working day if your order is received by 2pm.
Where indicated, some items will be delivered within 5 - 7 working days. This will be displayed on the product page.
If you need something urgently, please call us on 01205 751649 and we will endeavour to organise this for you as quickly as possible.
PRE-ORDERS: Some items are indicated as pre-order. These items are not yet available, however customers can pre-order these ahead of time to ensure they don't miss out. If you order an item that is on pre-order, we will contact you with an expected delivery date once we receive your order.
If your order is over £50 it will be delivered by DPD. Our back office systems are fully integrated with our courier which means that the second your parcel is dispatched you will be sent an email containing your tracking details. This allows both you and us to track your parcel's every move from our door to yours!
Small items and orders less than £50 are usually sent via Royal Mail.
We currently do not ship outside the UK.
*Free delivery for orders over £50
Points to note
- Our 365 day returns policy does not affect your statutory right to cancel as mentioned in the Terms & Conditions.
- The contents of your order and your delivery postcode will determine which delivery services you will be offered.
- Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
- All returns must be sent back to us at our contact address unless otherwise stated.
- Returned items paid for via finance may incur an administration fee. See Terms & Conditions for full details.
- All delivery timescales are subject to stock availability.
- Small items may be delivered by post.
- For certain goods, we will take payment at the point of ordering from our supplier.
- Please note that we are unable to deliver to PO Boxes on any of our delivery services.
- Terms & Conditions Apply.